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Warranty Information

Watches

The manufacturer's warranty covers your watch against material and manufacturer defects that exist at the time of delivery for a set period as stated within the warranty booklet; the warranty length is usally 2 years.

In general, the manufacturer's warranty only covers the watch movement for the full warranty period, from the date of purchase. Stones/crystals, bracelets, lenses and straps are not covered under the manufacturer's warranty, unless your watch was damaged or faulty on arrival. Please check your watch fully when you receive it, if you find any problems please contact us as soon as possible.

Please read the manufacturer's warranty booklet which arrived with your watch for full details, warranties vary widely from manufacturer to manufacturer. It is also a good idea to read the warranty fully as it will inform on how best to use your watch day to day, and how to keep it in pristine order in the long term with regular maintenance and servicing.

Jewellery

The manufacturer's warranty covers your jewellery item against material and manufacturer defects that exist at the time of delivery. Please check your jewellery fully when you receive it, if you find any problems please contact us as soon as possible.

Please read the enclosed warranty booklet on arrival.

Has Your Item Developed A Fault?

Please read the manufacturer's warranty booklet that arrived with your item, provided your fault is covered by the manufacturer's warranty; please send your product back to the manufacturer directly. The return's address for the manufacturer's service centre can normally be found in the back of the warranty booklet. Alternatively please contact us, and we will advise you on what you should do next.

Tip - If you have a battery powered watch, it may be worth having the battery replaced by your local high street dealer. Most Quartz batteries will need to be replaced every 2-3 years. Depending on the gap between manufacture and the day it was sold, the battery could already be 1-18 months old.