About Us

Buy With Confidence

You can purchase from Watches2u sound in the knowledge that you are buying from a reputable official UK dealer, this means you will receive a 100% authentic product from our extensive range with all relevant documents, fully backed manufacturer's guarantees and packaging. Not only that, but by choosing to place your order with us you can also count on our excellent dealer status customer service and aftercare which is only an email or phone call away for the lifetime of your product.

Watches2u has grown rapidly over the years and is now one of the largest online UK watch dealers today, if not the largest. We have sold hundreds of thousands of products since 2002, which is testament to our continued commitment to provide you with the best prices and service possible. If you have any questions, queries or suggestions big or small please contact us by email, phone or via our live help messaging system; a friendly member of our dedicated customer service team will be happy to assist you.

Official Dealer - Why This Is Important

It is highly recommended that you only purchase your watch from an official dealer like here at Watches2u to be 100% sure you will receive an authentic watch with a full manufacturer backed guarantee, documents and packaging. Purchasing from an official dealer also ensures you will receive excellent customer service and fast and efficient aftercare for the lifetime of your product.

Beware: There are many online outlets selling fake/replica watches and or grey imported watches which are usually sourced from the Far East, this is often reflected in the 'To good to be true' pricing model they use; usually they claim that the only difference between them and official dealers is the price, however what they don't tell you is that the watch will not arrive with a manufacturer backed warranty. Buying a watch from any of these outlets means the authenticity of the watch cannot be guaranteed, the manufacturers guarantee will not be honoured and you could end up waiting weeks to receive your purchase, as these stores generally order your product once they have received your money; and of course there will be no official dealer service and aftercare to full back on should you encounter any problems.

How do I know if you are an official dealer? Most manufacturer's list account holders (official dealers) on their websites, this is a good place to start. If the shop you are looking to purchase from is not listed, you can always contact the manufacturer directly just in case there website is not up to date or the shop you're looking for is listed under a company or group name which is different to the website name.

Returns - 31 Day Money Back Guarantee

If you're not entirely happy with your purchase, simply let us know in writing by email and return the product within 31 days from the day after you receive your order. Provided the product is in brand new condition and unworn we will refund the full purchase price excluding the original delivery charges if applicable unless in the rare event your product arrived faulty or incorrect. You can also choose to exchange your product for another one from our extensive range, please read our 'Returns & Exchanges' information page for full details.

Deliveries - Fast & Free (UK)

We offer free UK delivery on all our products as standard, and if you place your order by 2pm Monday to Friday we will also do our upmost to dispatch your order the same working day; please read our 'Delivery Information' page for full details. Even with our free service most orders will arrive within 48 hours after leaving our premises.

Are you in a hurry? You can now select next business day delivery service at checkout, provided we receive your order by 2pm Monday to Thursday and your payment has been processed you will receive your order the next day.

We also deliver our products worldwide at very competitive rates, to find out the delivery rate simply add a product to your shopping bag and continue to our checkout facility where you will see the delivery charges before you confirm your order.

Stock - Over 1 Million Pounds Worth Of Products

Products displayed as "In stock" on the Watches2u website, are exactly that, in stock and available for immediate delivery worldwide. Unlike many other online retailers we hold over £1,000,000's worth of stock at any one time across several warehouses.

Security & Payments - Most Cards Accepted And Always Securely

Your information is always safe and secure, all sensitive data transfer is encrypted using the Secure Sockets Layer (SSL) transport with a 256-bit encryption key. Encrypted data is stored on physically and electronically protected servers with multiple layers of firewalls, network traffic filtering, virus scanning and intrusion detection systems.

We accept all major credit/debit cards: Visa, Delta, Visa Electron, MasterCard, Euro Card, American Express, Switch, Maestro and Solo. All prices include UK VAT at the current rate of 20% and free UK delivery.

Price Match - Why Shop Anywhere Else?

We will happily price match against another UK official watch dealer (including delivery charges) on a like for like product if they have it available for immediate dispatch.

Here is our Price Match Form and also full details relating to our price match service.

Still Not Sure? Don't Just Take Our Word For It

Watches2u is accredited by SafeBuy, to be SafeBuy accredited members have to abide by all data protection laws, distance selling regulations and have a safe and secure payment processing system. Not only that, SafeBuy also continuously monitors members through mystery shopping to make sure all members adhere to their obligations.

For full details click the SafeBuy logo.

V.I.P Points - It Pays To Shop At Watches2u

Once you have registered at Watches2u you will automatically earn V.I.P Points on purchases, friend referrals and even product reviews as follows:

• Earn 500 V.I.P points (£5.00) for referring a friend who spends over £50.00*
• Place an order and receive 2% of your orders value in V.I.P points*, for example if you spend £95.00 we will credit your account with 190 V.I.P points worth £1.90 which you can redeem against future purchases with us
• Earn 10 V.I.P points (10p) each time you review a product*
• And if you supply a date of birth when you register we will also credit your account with 200 points worth £2.00 on your big day*

* Indicates terms apply, please read our 'V.I.P Points' information page for full details.

Watches2u is an approved Amazon partner, and we now have well over 5,000 customer feedbacks.