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Shipping rates and terms & conditions

Shipping Zones
Shipping Pricing
Shipping Particulars
Collections
Next day Courier delivery service
Tracking your Parcel

Below is a guide to how we charge and categorize our shipping zones. If in doubt the best way to find out the price of shipping for a given product, simply add the desired item to your cart and proceed on to the checkout system. The checkout will automatically calculate the shipping costs for you (providing you have an account) which will vary depending on what items are sent where. If you don't have an account yet, simply set one up (after all, we will need to know your delivery address for our couriers to deliver the item to you!), which takes less than a minute.

Shipping Zones

Our shipping zones are broken down as follows:

Within the United Kingdom (U.K).
Within the European Union (E.U).
Outside the European Union (E.U).

To find out whether your country is within the E.U, you can use this simply guide found here: EU Country Guide. A summary of the approximate shipping costs for each individual watch are shown below. Please note that there are a few countries, who for various reasons we do not ship to, these include Nigeria, Indonesia and Turkey. If in doubt as to whether we will ship to your country, please drop us an email before placing an order.

Shipping Pricing

Watches & Jewellery

Below is an approximate guide to our shipping rates for watches and jewellery. As a general rule the first item in an order is set at a certain amount and then any other watch within that order has a shipping rate of roughly half the first item.

Delivery to United Kingdom and Northern Ireland

Most watches are between £5.00 and £7.50 for the first watch and then £2.50 to £3.50 per additional watch within that order.

Delivery within the EU

Most watches are between £10.00 and £15.00 for first watch and then between £5.00 to £7.50 per additional watch within that order.

Delivery outside the EU (Including USA, Canada & Australia)

Most watches are between £15.00 and £20.00 for the first watch and between £7.50 to £10.00 per additional watch within that order.

Please call for a quote on bulk orders/wholesale shipping. All of our rates are subject to change without prior notice.

Other Items

Any other items that we may choose to sell will have varying shipping rates depending on the weight and value of the item. As stated above, the best thing for you to do is place the item into your cart and proceed to the checkout, you will then be given an overall price including shipping before you pay for the item.

Collections

As we are a mail order company, we unfortunately do not offer a collection service, this is mainly because our warehouses don't have the facilities for this. However, we do have daily collections from both our Couriers & Royal Mail and providing your payment is received with in "good time", (Cheques will obviously need to clear first and can take 5 working days to do so) it is likely to be sent out the same day, (working hours and days apply).

Shipping Particulars

Everything we send out is sent out by recorded signed for delivery only and as such, some one will need to be in to sign for it. We use a variety of different couriers and it will depend largely on weight, value and where its being sent which determines which courier we'll use. Once an item has been sent out, we email you confirmation of this including the items tracking number and particulars of the couriers.

If no one is about to sign for the item, the couriers should leave a card to say they tried to make a delivery where upon you can phone them and either arrange to collect from your local depot or arrange a second delivery attempt, depending on the courier. As instructed by us, if the couriers can't deliver an item, they are instructed to hold onto it for approximately a week, where upon if the customer still has not got in contact with them, they will then send it back to us (Return to Sender).

Once we have it back, we will then drop you an email to confirm that we've received it back and will usually, depending on the circumstances require a further shipping fee to re-ship it out again.

Next day Courier delivery service

As a general rule, most items that we send out to UK mainland destinations, we will send by Royal Mail 1st Class Recorded Delivery. This should be a next day service but usually takes in between 1-4 working days although occasionally can take longer usually depending on how reliable your local postal service is.

As an alternative, watches2u are proud to announce that we can now offer you a next working day courier delivery service option.

In the shipping options it is now possible to select: "UK Mainland Next Working Day Courier (11am cut off)"

This basically means that providing we receive the order before 11.00 hours we will ship the item out the same day for next working day delivery (Monday-Friday). When we ship orders out by CityLink they will deliver them the next working day in between the hours of 09.00 and 17.30 at the delivery address you supply. As with all orders we ship out, a signature on delivery will be required, so please make sure some one is in to sign for it.

As stated above, if there is no one in to sign for them, they should leave a card with your local depots contact telephone number on it, where upon you can then contact them and arrange a convenient time for re-delivery. (Please note that they can only reattempt a delivery to the same address. Alternative delivery address will require a further shipping fee.) Please note: This option is only available to Mainland UK Delivery addresses.

To select this option simply click on the option in the "Ship Method" stage of the checkout.

Tracking your Parcel

UK Customers

To see the progress of your City Link Courier delivery you can use CityLink's brilliant online Track & Trace facility by clicking here: City Link.

Simply put the City Link job number (DRE number) that we sent you (by email) in the field and a detailed delivery report will be displayed showing the progress of your item.

To see the progress of your Royal Mail delivery you can use Royal Mails online Tracking facility by clicking here: Royal Mail.

Overseas Customers

We send all international items out by Deltec couriers who use either "1st Class International Signed For" delivery or "Skynet" couriers, depending on weight, value and where the item is being sent to.

The tracking numbers for items sent by "1st Class International Signed For" will always end with the letters "SE". To check an item sent this way you will need to check with the destination countries postal services after a couple of days, when it has left the UK and then entered that country.

The tracking numbers for items sent out by "Skynet Couriers" will always start with the numbers "0064" followed by a series of other numbers. To see the progress of your Skynet delivery, you can use Skynets' online Tracking facility by clicking here: Skynet.

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