Categories:

Casio

Jewellery

Kahuna

Krug Baumen

Lacoste

Levi's

Other

Police

Sector

Sekonda

Spare Parts & Accessories

Special Offers

Timex

Triumph

Search:


Advanced Search

Select by:

F.A.Q - Frequently Asked Questions

Checkout

Why do I have to checkout?
I cannot access the checkout page at all - my computer screen says "Page Not Found" or similar.
I'm entering my email address but the checkout can't find my item.
What payment methods do you accept - can I use a different payment method?
Can I pay you in Dollars or Euros?
Can you send me a PayPal Invoice?
Are there any surcharges I should know about?
How will I know if I've paid?
The system says there was an error processing my card - why?
I think I've paid twice!
The checkout says the item may have been paid for - why?
What's the problem with Hotmail accounts?
Why won't you ship to my country?

General

Contacting us.
Why haven't you replied to my email?
Why have you sent me a virus?!

Watch Questions

Setting the time/date.
Water resistance explained.
Can I wear my watch in the bath/shower/sauna etc?
How do I reset the Chronograph on my Krug-Baumen/Claude Valentini watch?

Product Descriptions

Our Watch dimensions.
Our Watch definitions.
Our Watch pictures.
Glossary of Terms.

Checkout

Why do I have to checkout?

We need your delivery address before you pay - if you don't use our checkout we have nowhere to deliver your item. The checkout system we are using brings a host of benefits to you including automated calculation of postage discount, automated tracking number email when we dispatch and an accurate hard copy invoice for your purchase.

I cannot access the checkout page at all - my computer screen says "Page Not Found" or similar.

The checkout page relies on a session cookie in order to operate. You may be unable to get the page to display or function correctly if your computer won't accept cookies.
The easiest option is to try the checkout button on another computer, but if this is not possible you can try to fix this yourself - the following courses of action may help, but you are warned that we are NOT responsible for any difficulties you have with your computer's settings.
1. Delete your Temporary Internet Files.
2. Check that your web browsers security settings allow cookies.
3. Set Internet Explorer to "medium" security settings.
4. Check your firewall settings.

To perform options 1-3, from within Internet Explorer click "options" from the tools menu.
It is, possible (if unlikely) that our checkout system is experiencing difficulties so trying again in an hour is probably the first and best course of action.

I'm entering my email address but the checkout can't find my item.

These days people tend to have several email addresses. You must enter the email address that was registered with your account at the time as this is the only way the checkout can identify you.

What payment methods do you accept - can I use a different payment method?

Our system is set up to deal with large quantities of orders quickly and efficiently, please do not buy if you are unable to pay using the payment options listed on our site.

Can I pay you in Dollars or Euros?

We will not accept payments in any currency other than the one that the item is listed in. PayPal can perform payments for you in different currencies - if you need to know the exchange rate they use the information is on the PayPal website.

Can you send me a PayPal Invoice?

No. PayPal payments must come though the Truition Checkout system. We provide a hard copy invoice with your item.

Are there any surcharges I should know about?

We do make a surcharge for direct credit/debit card payments through our checkout system (this does not affect PayPal payments made through a card). When paying by Direct bank transfer, certain surcharges also apply, (paying by bank transfer is only available subject to prior arrangement and authorisation). All other accepted payment methods have no extra charges.

How will I know if I've paid?

This depends on the payment type. If you use PayPal or the card payment option you will get an email from PayPal or WorldPay confirming that you have made a payment. Do NOT attempt to send PayPal payments without going through the checkout system - we do not manually check for payments in our PayPal account.

The checkout system automatically sends you a "thank-you" email when it receives payment. This happens almost immediately after you pay with PayPal or a card and is how you know when we have cleared your cheque, received your Postal Order/Bank Transfer etc.

The system says there was an error processing my card - why?

There are a few common reasons for this error - please try again and be careful to:

Enter the card number carefully without spaces - credit cards typically have 16 digits. Bank cards may have longer numbers
Use only the last three digits of the security code on the back of your card in the "CSC" box
Enter the issue number EXACTLY as it appears on the card. If the card reads 1, enter that. If the card says 01 enter that. If there is no issue number on the card leave that field blank
If your card does not display a start date, use the same month as your expiry date and the most recent year that will put the date in the past. For instance, if your cards' expiry date is 07-10 enter the issue date as 07-07. Be sure not to enter a date that is in the future for start date!
If your card is registered at a different address to the delivery address, please enter a dot into the "other" box and fill out the address your card is registered to. Failure to do this is one of the most common causes of delay in processing payments

I think I've paid twice!

This is highly unlikely, however, if your card/bank statement shows two payments to us, contact us immediately via email. Please include all relevant information - which item number(s), how the payments were made, the date of each payment and the exact amount of each payment.

The checkout says the item may have been paid for - why?

The most common reason for this is the checkout expecting you to send a cheque (or other offline payment). If the checkout is expecting this type of payment and you would prefer to pay online with PayPal or a credit/debit card, click the "change" link under the payment type. This takes you back to the payment options screen for your order.

UK buyers can get around this problem by sending us a cheque for the order, but this option is not available to buyers outside the UK. We will NOT accept cheques from customers outside the UK under any circumstances.

What's the problem with Hotmail accounts?

Microsoft have placed some restrictions on the way hyper links works from within Hotmail. This is a security feature to protect Hotmail users from certain types of emailed links. Ours are not dangerous of course, but the Hotmail system prevents them from working properly.

Why won't you ship to my country?

If a listing does not state that the item can be shipped to your country, then we cannot do it, simple as that. No exceptions.

GENERAL

Contacting us.

Getting in touch with us is easy - if you chose to email us (which is your best option) please include as much information as possible with the question or query so as we know which order you are referring to. For further information in regard to contacting us click here .

You are welcome to call us on +44 (0)870 766 7654. Please make your call between 10am and 5pm GMT, Monday to Friday. We do not answer the telephone outside these hours.

Why haven't you replied to my email?

As a matter of company policy, every email that has a question in it will be answered. If you get no response, either we didn't get your email, or you did not receive our reply. Many people have junk mail filters today - please check to see if your email software has deleted the response from us.

AOL occasionally block email from entire ISP's. If you have an AOL account there is not much we can do about this. They do not normally block email for periods longer than 24 hours, so try emailing again the following day if your question goes unanswered. You may want to consider getting an email account with Hotmail or Yahoo if you have difficulty receiving email from non-AOL members.

Why have you sent me a virus?!

We haven't! Unfortunately forging the "from" field in an email (known as spoofing) is very easy to do. Most viruses currently in circulation do this automatically. - so emails that may appear to have come from us are in fact from computers that are infected with a virus which is pretending to be us.

If you think you have received a virus from us, we will be happy to check if you let us know the source IP from the header of the email you have received so we can check against the IP addresses of our mail servers.

WATCH QUESTIONS

Setting the time/date

Please be aware that due to a printing error in the instruction manuals of some Krug Baumen and Claude Valentini watches, to alter the date the crown must be rotatated anticlockwise and not clockwise as stated.

Water resistance explained

Water resistance is measured in metres or ATM's. One ATM is equivalent to 10 metres. If, for arguments sake, your watch is marked as water resistant to 100 metres (10 ATMS) then it is suitable for surface swimming, not diving/scuba diving. We do not recommend wearing a watch rated less than 100 metres (10 ATMS) when swimming. The 100 metres refers to the water depth the watch can withstand under laboratory conditions, not real life. This is true of ANY watch, not only those sold by us.

Below is a guide to the normal kind of usage that water resistance ratings will allow:

Water resistant to 3 ATM (approx. 30meters/98feet) = Splashproof only
Water resistant to 5 ATM (approx. 50meters/164feet) = Shallow water swimming
Water resistant to 10 ATM (approx. 100meters/330feet) = Swimming/Snorkeling
Water resistant to 20 ATM (approx. 200meters/660feet) = Skin Diving

If you intend to go Scuba diving then a specialst watch designed for this is strongly advised. Water resistant watches should be inspected every year by a qualified jeweller and any worn out seals replaced. The water seals should also be checked whenever the watch is opened - for instance when having a new battery fitted.

Water resistance should never be confused with "water proof".

Can I wear my watch in the bath/shower/sauna etc?

No - hot water can have a damaging effect on the seals used in your watch that provide its' water resistance.

How do I reset the Chronograph on my Krug-Baumen/Claude-Valentini watch?

Pull the crown out to it's farthest position - on some models it will need to be unscrewed in an anti-clockwise direction first. Press the top button to set the large second hand, the lower button to adjust the small chronograph dial. Once set, return the crown to it's normal position, screwing back in if necessary to retain water resistance.

PRODUCT DESCRIPTIONS

Our Watch dimensions.

With our watch descriptions, the dimensions we supply are approximate and are the maximum within their perimeters and can be defined as follows:

The Head width is the max width of the head (not just the face/dial) and includes the crown/winder on the side in its normal position.

The Head Length is the max size from top of the head to bottom. Due to varying styles of watches sometimes this can be hard to define, so as a general rule we tend to measure this from where the strap is attached to the head.

The Head Depth is the max overall depth, from the back plate to the (if relevant) bulge of the curved glass.

The Max strap length is the overall max strap size including back of the head. Basically the max size wrist circumference it will fit. With Leather straps this measurement is taken from the buckle to the very last hole.

The watch weight is the overall weight of the watch as worn on your wrist.

Our Watch definitions.

In the product information bullet points we try to provide you with the most accurate information we can at the time when we first add the products to our sites. From time to time a manufacturer will make subtle changes to their watches although it is very rare that they do this. The most usual change is a slightly different shade of leather strap or perhaps a tiny change to the dial, such as slightly different coloured hands. We try to keep on top of these changes but if we are not informed by our supplier, then it can be hard to spot. As soon as we are aware of these changes we accordingly update our pictures and product information.

Our Watch pictures.

Due to the nature of buying a watch without actually seeing it in the person, we try and give you the best views we can of it and as such (usually) supply 8 different pictures of each watch.

Please Note: The colours you see on your monitor may be slightly different to how they actually appear in person or on a different monitor. This is mainly due to the fact that all monitors display slightly differently in respect to contrast, brightness and colour from the factory and the fact that each monitor user will also have their own personal preferences which they then adjust their monitor to.

Glossary of Terms.

Click here to see a summary of our terms and technical jargon.

More Items > >